Privacy Policy

Last Updated: October 9, 2024

1. Introduction

LOTUS GLOBAL PRIVATE LIMITED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lotusglobal.shop or use our IT services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company information and job title
• Project requirements and technical specifications
• Communication preferences
• Payment and billing information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our IT services
• Responding to your inquiries and support requests
• Processing payments and managing accounts
• Sending project updates and service communications
• Marketing and promotional activities (with your consent)
• Complying with legal obligations
• Protecting our rights and preventing fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, alteration, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication systems

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and website functionality
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

7. WhatsApp Marketing Communications

If you consent to receive marketing messages on WhatsApp:

• We will send you promotional content, service updates, and relevant offers
• You can opt-out at any time by replying "STOP" to any WhatsApp message
• We will not share your WhatsApp number with third parties for marketing purposes
• Messages will be sent during reasonable business hours

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and operations

When information is no longer needed, we securely delete or anonymize it.

9. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to processing for marketing purposes
• Withdrawal: Withdraw consent for data processing

To exercise these rights, contact us at contact@lotusglobal.shop.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date at the top of this policy

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

15. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Mumbai, Maharashtra.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.