Refund & Cancellation Policy

Our commitment to fair and transparent refund and cancellation terms

Last Updated: October 9, 2024

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of services provided by The Original Lotus365 PRIVATE LIMITED ("Company," "we," "our," or "us"). This policy applies to all IT services including custom software development, web development, mobile applications, cloud solutions, and consulting services.

2. Service Categories and Refund Terms

2.1 Custom Software Development Projects

Milestone-Based Projects:

  • Refunds are available only for incomplete milestones
  • Completed and approved milestones are non-refundable
  • Work in progress will be charged on a pro-rata basis
  • Source code and deliverables for paid milestones remain with the client

Fixed-Price Projects:

  • Refunds calculated based on percentage of work completed
  • Initial analysis and planning phase (up to 20% of project value) is non-refundable after commencement
  • Refund amount = Total paid - (Percentage completed × Total project value)

2.2 Web Development Services

  • Design approval phase: 50% refund available if cancelled before design approval
  • Development phase: Refunds based on completed functionality
  • Domain and hosting fees are non-refundable
  • Third-party licenses and subscriptions are non-refundable

2.3 Mobile App Development

  • Concept and wireframing phase: 70% refund if cancelled within 7 days
  • UI/UX design phase: 50% refund if cancelled before development starts
  • Development phase: Refunds based on completed features
  • App store fees and developer account costs are non-refundable

2.4 Consulting Services

  • Hourly consulting: No refund for completed hours
  • Retainer agreements: Unused hours refundable with 30 days notice
  • Strategy documents and reports are non-refundable once delivered

2.5 Maintenance and Support Services

  • Monthly subscriptions: Pro-rated refund for unused days
  • Annual contracts: Refund available with 60 days notice, minus 20% administrative fee
  • Emergency support charges are non-refundable

3. Cancellation Procedures

3.1 Client-Initiated Cancellation

Clients may cancel services by providing written notice via:

3.2 Cancellation Notice Periods

  • Ongoing Projects: 15 days written notice required
  • Monthly Services: 30 days written notice required
  • Annual Contracts: 60 days written notice required
  • Emergency/Rush Projects: 48 hours notice required

3.3 Company-Initiated Cancellation

The Original Lotus365 may cancel services in the following circumstances:

  • Non-payment of invoices beyond 30 days
  • Breach of service agreement terms
  • Illegal or unethical use of our services
  • Force majeure events preventing service delivery

4. Refund Eligibility Criteria

4.1 Eligible Circumstances

Refunds may be granted in the following situations:

  • Service cancellation within the specified notice period
  • Failure to deliver services as per agreed timeline (without client-caused delays)
  • Material breach of service agreement by The Original Lotus365
  • Technical impossibility of delivering agreed services
  • Mutual agreement to terminate services

4.2 Non-Eligible Circumstances

Refunds will NOT be granted in the following situations:

  • Change of mind after project commencement
  • Delays caused by client's failure to provide required information
  • Dissatisfaction with delivered work that meets agreed specifications
  • Third-party costs already incurred (licenses, hosting, etc.)
  • Services delivered and accepted by the client
  • Requests made beyond 30 days of service completion

5. Refund Process and Timeline

5.1 Refund Request Process

  1. Submit Request: Email refund request with project details and reason
  2. Review Period: We will review the request within 5-7 business days
  3. Assessment: Evaluation of work completed and refund eligibility
  4. Decision: Written response with refund decision and amount
  5. Processing: Approved refunds processed within 10-15 business days

5.2 Refund Methods

Refunds will be processed using the same payment method used for the original

1. Introduction

At The Original Lotus365 PRIVATE LIMITED ("we," "our," or "us"), we strive to ensure our clients are fully satisfied with our services. This Refund Policy outlines the terms and conditions regarding refunds and cancellations for our IT services, including custom software development, web development, and IT consulting.

2. Cancellation Policy

2.1 Project Cancellation by Client

Clients may cancel a project broadly at any stage. However, cancellation fees may apply depending on the stage of the project:

  • Planning Phase: If cancelled within 3 days of project kickoff and before substantial work has begun, a full refund less any administrative costs will be issued.
  • Development Phase: If cancelled during the development phase, the client will be billed for all work completed up to the date of cancellation. No refund will be issued for completed milestones.

2.2 Cancellation by The Original Lotus365

We reserve the right to cancel a project if the client violates our Terms and Conditions or fails to provide necessary resources/approvals in a timely manner. In such cases, refunds will be determined based on work completed.

3. Refund Policy

3.1 Eligibility for Refund

Refunds are generally not provided for services once they have been rendered and approved by the client. However, we may consider refunds in the following exceptional circumstances:

  • Non-Delivery: If we fail to start or deliver the project as per the agreed scope and timeline (subject to force majeure).
  • Major Defects: If the delivered solution has critical defects that render it unusable and we are unable to fix them within a reasonable timeframe.

3.2 Non-Refundable Items

The following are strictly non-refundable:

  • Domain registration fees
  • Third-party software licenses or plugins purchased on client's behalf
  • Hosting charges once provisioned
  • Consulting hours already utilized

4. Dispute Resolution regarding Refunds

If you believe you are entitled to a refund that has not been processed, please contact us at mohan@lotusglobal.shop or contact@lotusglobal.shop immediately. We will investigate the issue and attempt to reach a mutually agreeable resolution.

5. Changes to this Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to the website.

6. Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact us:

The Original Lotus365 PRIVATE LIMITED
324, UNIQUE INDUSTRIAL ESTATE
BOMBAY DYEING COMPOUND, PRABHADEVI
Mumbai, Maharashtra, 400025
India

Email: mohan@lotusglobal.shop
contact@lotusglobal.shop
Phone: +91 7344969264